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TERMS & CONDITIONS
ORDERING FROM US
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch, the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
Our prices are reviewed regularly.
CANCELLATION AND RETURNS POLICY
If you wish to cancel your order:
(a) you can notify us by email up to 7 days before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause below.
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you and all goods must be in their original packaging and must be unopened and undamaged i.e. be able to be resold.
Upon receipt of the goods and satisfactory inspection we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us as referred to in clause above will not apply in the event that the product has been damaged or mistreated to any products that have been made or customised specifically for you
The provisions of this clause above do not affect your statutory rights.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.